Frequently asked questions

Why should I become an AWS Activate member?

Do I need to be an AWS Activate member to access the AWS Startups website?

How do I sign up to join AWS Activate?

Who can apply for AWS Activate Credits?

How do I apply for AWS Activate Credits?

Do I need an AWS account to apply for AWS Activate Credits?

I chose a wrong AWS Account while submitting my Activate Credits application or entered the wrong information in my application e.g. wrong email address. Can I change my application now?

How long does it take to process Activate Credit applications?

Where can I check my AWS Activate Credit application status?

How will I be notified about my credit application status?

I do not have all the application information right now. Can I come back later to fill and submit my application?

I received an email from AWS Activate that my Activate Provider has invited me to apply for the Activate Credits. What do I do next?

What happens if I don't use my email invite?

Should I ask my provider to send me their Org ID or an email invite?

What is an Organization ID (Org ID)?

Can I apply multiple times with the same Org ID?

I’m associated with more than one AWS Activate Provider. Can I apply for AWS Activate Credits more than once?

How many times can I benefit from a specific AWS Activate Provider’s offer?

My startup has received AWS credits previously from AWS Activate Portfolio. Am I eligible to apply again?

Can I submit more than one application at the same time?

I am a founder of two startups. One of my startups has already received AWS Activate Credits. Can I apply again for my second startup?

Why did I receive a different amount of AWS Activate Credits than what I applied for?

I have received multiple AWS Activate Credit offers that vary in credit amounts from the same AWS Activate Provider e.g. $5,000 USD, $25,000 USD, and $100,000 USD. If I accept one, will that make me ineligible for the others?

I have received AWS Credits from AWS EdStart or other AWS Credit program. Does this make me ineligible for AWS Activate?

What are the benefits once I am approved for AWS Activate Credits?

What can I use AWS Activate Credits for?

What’s not covered by AWS Activate Credits?

How do I use my AWS Activate Credits?

Do AWS Activate Credits expire?

Why do I need to upgrade to a Paid Tier Plan? How do I do it?

Where can I find details about my AWS Activate Credits including credit usage and their expiration date?

How are my AWS Activate Credits applied against my bill? Can I use them to cover historical AWS bills?

My AWS account is part of consolidated billing through a reseller. How do I make sure my Activate Credits are applied correctly?

How are my AWS Activate Credits applied to Reserved Instances or Saving Plans?

My credits are about to expire. Can you extend the expiration date of my AWS Activate Credits?

Can my AWS Activate Credits be refunded or re-issued?

My AWS Activate Credits were used by mistake. Can I get more credits?

Can I transfer or sell my AWS Activate Credits?

Can I share my AWS Activate Credits with associated accounts? How are AWS Activate Credits shared among parent and child accounts?

I have a question about how AWS Activate Credits affect taxes on my bill. Who should I contact?

What is an AWS Activate Provider?

Why should our firm become an AWS Activate Provider?

What benefits do AWS Activate Providers receive?

What is the eligibility criteria to become an Activate Provider?

How can my firm apply to become an AWS Activate Provider?

Can our firm request additional Activate Credits?

Can our portfolio companies apply for additional AWS Activate Credits?

Why are my portfolio companies getting rejected for Activate Credits even though they're approved for the portfolio?

What steps can I take if my portfolio company's application was rejected?

How can I update my firm's contact information as an existing Activate Provider?

What is AWS Activate Provider Central?

How do I join Provider Central?

Will my existing Organization ID (Org ID) change?

How does Provider Central simplify inviting startups to join AWS Activate?

What if I have trouble joining Provider Central using my invitation link?

What is my personalized journey?

How do I access my personalized journey?

What resources are included in the plan?

How often is the plan refreshed or updated?

I have questions about my AWS billing and account. Where can I find answers?

I applied for AWS credits through AWS Activate. However, they aren't showing up in my account. What could be causing this?

Why wasn’t my credits application approved?

My credits application was declined because AWS Activate was unable to confirm my association with my AWS Activate Provider. What should I do?

I tried to apply for AWS Activate, but received a technical error. What should I do?

What is the status of my application for credits?

I have a China or Hong Kong AWS account but I am unable to apply for AWS Activate. Can you apply AWS Activate Credits into my AWS account?