Class: AWS.QConnect
- Inherits:
-
AWS.Service
- Object
- AWS.Service
- AWS.QConnect
- Identifier:
- qconnect
- API Version:
- 2020-10-19
- Defined in:
- (unknown)
Overview
Constructs a service interface object. Each API operation is exposed as a function on service.
Service Description
Amazon Q in Connect is a generative AI customer service assistant. It is an LLM-enhanced evolution of Amazon Connect Wisdom that delivers real-time recommendations to help contact center agents resolve customer issues quickly and accurately.
Amazon Q in Connect automatically detects customer intent during calls and chats using conversational analytics and natural language understanding (NLU). It then provides agents with immediate, real-time generative responses and suggested actions, and links to relevant documents and articles. Agents can also query Amazon Q in Connect directly using natural language or keywords to answer customer requests.
Use the Amazon Q in Connect APIs to create an assistant and a knowledge base, for example, or manage content by uploading custom files.
For more information, see Use Amazon Q in Connect for generative AI powered agent assistance in real-time in the Amazon Connect Administrator Guide.
Sending a Request Using QConnect
var qconnect = new AWS.QConnect();
qconnect.createAssistant(params, function (err, data) {
if (err) console.log(err, err.stack); // an error occurred
else console.log(data); // successful response
});
Locking the API Version
In order to ensure that the QConnect object uses this specific API, you can
construct the object by passing the apiVersion option to the constructor:
var qconnect = new AWS.QConnect({apiVersion: '2020-10-19'});
You can also set the API version globally in AWS.config.apiVersions using
the qconnect service identifier:
AWS.config.apiVersions = {
qconnect: '2020-10-19',
// other service API versions
};
var qconnect = new AWS.QConnect();
Constructor Summary collapse
-
new AWS.QConnect(options = {}) ⇒ Object
constructor
Constructs a service object.
Property Summary collapse
-
endpoint ⇒ AWS.Endpoint
readwrite
An Endpoint object representing the endpoint URL for service requests.
Properties inherited from AWS.Service
Method Summary collapse
-
createAssistant(params = {}, callback) ⇒ AWS.Request
Creates an Amazon Q in Connect assistant.
.
-
createAssistantAssociation(params = {}, callback) ⇒ AWS.Request
Creates an association between an Amazon Q in Connect assistant and another resource.
-
createContent(params = {}, callback) ⇒ AWS.Request
Creates Amazon Q in Connect content.
-
createContentAssociation(params = {}, callback) ⇒ AWS.Request
Creates an association between a content resource in a knowledge base and step-by-step guides.
-
createKnowledgeBase(params = {}, callback) ⇒ AWS.Request
Creates a knowledge base.
Note: When using this API, you cannot reuse Amazon AppIntegrations DataIntegrations with external knowledge bases such as Salesforce and ServiceNow.- createQuickResponse(params = {}, callback) ⇒ AWS.Request
Creates an Amazon Q in Connect quick response.
.
- createSession(params = {}, callback) ⇒ AWS.Request
Creates a session.
- deleteAssistant(params = {}, callback) ⇒ AWS.Request
Deletes an assistant.
.
- deleteAssistantAssociation(params = {}, callback) ⇒ AWS.Request
Deletes an assistant association.
.
- deleteContent(params = {}, callback) ⇒ AWS.Request
Deletes the content.
.
- deleteContentAssociation(params = {}, callback) ⇒ AWS.Request
Deletes the content association.
- deleteImportJob(params = {}, callback) ⇒ AWS.Request
Deletes the quick response import job.
.
- deleteKnowledgeBase(params = {}, callback) ⇒ AWS.Request
Deletes the knowledge base.
Note: When you use this API to delete an external knowledge base such as Salesforce or ServiceNow, you must also delete the Amazon AppIntegrations DataIntegration.- deleteQuickResponse(params = {}, callback) ⇒ AWS.Request
Deletes a quick response.
.
- getAssistant(params = {}, callback) ⇒ AWS.Request
Retrieves information about an assistant.
.
- getAssistantAssociation(params = {}, callback) ⇒ AWS.Request
Retrieves information about an assistant association.
.
- getContent(params = {}, callback) ⇒ AWS.Request
Retrieves content, including a pre-signed URL to download the content.
.
- getContentAssociation(params = {}, callback) ⇒ AWS.Request
Returns the content association.
For more information about content associations--what they are and when they are used--see Integrate Amazon Q in Connect with step-by-step guides in the Amazon Connect Administrator Guide.
.- getContentSummary(params = {}, callback) ⇒ AWS.Request
Retrieves summary information about the content.
.
- getImportJob(params = {}, callback) ⇒ AWS.Request
Retrieves the started import job.
.
- getKnowledgeBase(params = {}, callback) ⇒ AWS.Request
Retrieves information about the knowledge base.
.
- getQuickResponse(params = {}, callback) ⇒ AWS.Request
Retrieves the quick response.
.
- getRecommendations(params = {}, callback) ⇒ AWS.Request
This API will be discontinued starting June 1, 2024.
- getSession(params = {}, callback) ⇒ AWS.Request
Retrieves information for a specified session.
.
- listAssistantAssociations(params = {}, callback) ⇒ AWS.Request
Lists information about assistant associations.
.
- listAssistants(params = {}, callback) ⇒ AWS.Request
Lists information about assistants.
.
- listContentAssociations(params = {}, callback) ⇒ AWS.Request
Lists the content associations.
For more information about content associations--what they are and when they are used--see Integrate Amazon Q in Connect with step-by-step guides in the Amazon Connect Administrator Guide.
.- listContents(params = {}, callback) ⇒ AWS.Request
Lists the content.
.
- listImportJobs(params = {}, callback) ⇒ AWS.Request
Lists information about import jobs.
.
- listKnowledgeBases(params = {}, callback) ⇒ AWS.Request
Lists the knowledge bases.
.
- listQuickResponses(params = {}, callback) ⇒ AWS.Request
Lists information about quick response.
.
- listTagsForResource(params = {}, callback) ⇒ AWS.Request
Lists the tags for the specified resource.
.
- notifyRecommendationsReceived(params = {}, callback) ⇒ AWS.Request
Removes the specified recommendations from the specified assistant's queue of newly available recommendations.
- putFeedback(params = {}, callback) ⇒ AWS.Request
Provides feedback against the specified assistant for the specified target.
- queryAssistant(params = {}, callback) ⇒ AWS.Request
This API will be discontinued starting June 1, 2024.
- removeKnowledgeBaseTemplateUri(params = {}, callback) ⇒ AWS.Request
Removes a URI template from a knowledge base.
.
- searchContent(params = {}, callback) ⇒ AWS.Request
Searches for content in a specified knowledge base.
- searchQuickResponses(params = {}, callback) ⇒ AWS.Request
Searches existing Amazon Q in Connect quick responses in an Amazon Q in Connect knowledge base.
.
- searchSessions(params = {}, callback) ⇒ AWS.Request
Searches for sessions.
.
- startContentUpload(params = {}, callback) ⇒ AWS.Request
Get a URL to upload content to a knowledge base.
- startImportJob(params = {}, callback) ⇒ AWS.Request
Start an asynchronous job to import Amazon Q in Connect resources from an uploaded source file.
- tagResource(params = {}, callback) ⇒ AWS.Request
Adds the specified tags to the specified resource.
.
- untagResource(params = {}, callback) ⇒ AWS.Request
Removes the specified tags from the specified resource.
.
- updateContent(params = {}, callback) ⇒ AWS.Request
Updates information about the content.
.
- updateKnowledgeBaseTemplateUri(params = {}, callback) ⇒ AWS.Request
Updates the template URI of a knowledge base.
- updateQuickResponse(params = {}, callback) ⇒ AWS.Request
Updates an existing Amazon Q in Connect quick response.
.
- updateSession(params = {}, callback) ⇒ AWS.Request
Updates a session.
Methods inherited from AWS.Service
makeRequest, makeUnauthenticatedRequest, waitFor, setupRequestListeners, defineService
Constructor Details
new AWS.QConnect(options = {}) ⇒ Object
Constructs a service object. This object has one method for each API operation.
Property Details
Method Details
createAssistantAssociation(params = {}, callback) ⇒ AWS.Request
Creates an association between an Amazon Q in Connect assistant and another resource. Currently, the only supported association is with a knowledge base. An assistant can have only a single association.
createContent(params = {}, callback) ⇒ AWS.Request
Creates Amazon Q in Connect content. Before to calling this API, use StartContentUpload to upload an asset.
createContentAssociation(params = {}, callback) ⇒ AWS.Request
Creates an association between a content resource in a knowledge base and step-by-step guides. Step-by-step guides offer instructions to agents for resolving common customer issues. You create a content association to integrate Amazon Q in Connect and step-by-step guides.
After you integrate Amazon Q and step-by-step guides, when Amazon Q provides a recommendation to an agent based on the intent that it's detected, it also provides them with the option to start the step-by-step guide that you have associated with the content.
Note the following limitations:
-
You can create only one content association for each content resource in a knowledge base.
-
You can associate a step-by-step guide with multiple content resources.
For more information, see Integrate Amazon Q in Connect with step-by-step guides in the Amazon Connect Administrator Guide.
createKnowledgeBase(params = {}, callback) ⇒ AWS.Request
Creates a knowledge base.
Note: When using this API, you cannot reuse Amazon AppIntegrations DataIntegrations with external knowledge bases such as Salesforce and ServiceNow. If you do, you'll get anInvalidRequestExceptionerror. For example, you're programmatically managing your external knowledge base, and you want to add or remove one of the fields that is being ingested from Salesforce. Do the following:- Call DeleteKnowledgeBase.
- Call DeleteDataIntegration.
- Call CreateDataIntegration to recreate the DataIntegration or a create different one.
- Call CreateKnowledgeBase.
createQuickResponse(params = {}, callback) ⇒ AWS.Request
Creates an Amazon Q in Connect quick response.
- createQuickResponse(params = {}, callback) ⇒ AWS.Request