Capture browser trace information

When reporting an issue with the web-based Google Cloud console, providing browser trace information helps us understand and investigate your issue. This guide describes how to capture and save relevant artifacts so you can share them in your support case.

For additional guidance about helpful information to include in your report, see Reporting a Google Cloud console issue.

Capture a HAR file

HAR (HTTP Archive) is a file format used to record HTTP session data, which helps with troubleshooting HTTP issues.

To capture and save a HAR file using your browser, follow these steps:

Chrome

Use the Chrome DevTools Network panel:

  1. In the Google Cloud console, navigate to the page where you are encountering the issue.

  2. Open Chrome DevTools: right-click anywhere on the page and choose Inspect.

  3. In the DevTools panel, select the Network tab. The tool automatically begins recording network activity.

  4. Select Preserve log.

  5. Click Clear network log.

  6. Reproduce the issue by interacting with the Google Cloud console.

  7. When you're done reproducing the issue, click Export HAR (sanitized) and save the generated HAR file.

Edge

Use the Microsoft Edge DevTools Network tool:

  1. In the Google Cloud console, navigate to the page where you are encountering the issue.

  2. Open Microsoft Edge DevTools: right-click anywhere on the page and choose Inspect.

  3. In the DevTools panel, select the Network tab. The tool automatically begins recording network activity.

  4. Select Preserve log.

  5. Click Clear network log.

  6. Reproduce the issue by interacting with the Google Cloud console.

  7. When you're done reproducing the issue, click Export HAR and save the generated HAR file.

Firefox

Use the Firefox DevTools Network Monitor:

  1. In the Google Cloud console, navigate to the page where you are encountering the issue.

  2. Open Firefox DevTools: right-click anywhere on the page and choose Inspect.

  3. In the DevTools panel, select the Network tab. The tool automatically begins recording network activity.

  4. Click Settings and then select Persist Logs.

  5. Click Clear.

  6. Reproduce the issue by interacting with the Google Cloud console.

  7. When you're done reproducing the issue, click Settings > Save All As HAR and save the generated HAR file.

Safari

Use the Safari Web Inspector Network Tab:

  1. Enable Safari developer tools.

  2. In the Google Cloud console, navigate to the page where you are encountering the issue.

  3. Open Safari Web Inspector: in the Safari menu bar, click Develop > Show Web Inspector.

  4. In the Web Inspector, select the Network tab. The tool automatically begins recording network activity.

  5. Select Preserve Log and reload the web page.

  6. Click Clear Network Items.

  7. Reproduce the issue by interacting with the Google Cloud console.

  8. When you're done reproducing the issue, click Export and save the generated HAR file.

You can then upload your saved HAR file as an attachment in your support case.

Capture a performance profile

If you are experiencing performance issues, such as slow page interactions or rendering, you can record a browser performance profile. To capture and save a performance profile using your browser, follow these steps:

Chrome

Use the Chrome DevTools Performance panel:

  1. In the Google Cloud console, navigate to the page where you are encountering the issue.

  2. Open Chrome DevTools: right-click anywhere on the page and choose