About GitHub Support
The support options available to GitHub users depend on the products used by their personal accounts, any organizations or enterprises they are members of, and any GitHub Enterprise Server instances they manage. Each product includes a default level of support and accounts that use GitHub Enterprise can purchase GitHub Premium Support.
| GitHub plan | GitHub Community Support | Standard support | Enterprise support | Premium support |
|---|---|---|---|---|
| GitHub Free | ||||
| GitHub Pro | ||||
| GitHub Team | ||||
| GitHub Enterprise Cloud | Available to purchase | |||
| GitHub Enterprise Server | Available to purchase |
Before contacting GitHub Support, check GitHub Status for any active incidents affecting GitHub services. For more information, see About GitHub status.
If your account uses a paid GitHub plan, Copilot Business, or Copilot Enterprise, you can directly contact GitHub Support.
If your account uses GitHub Free, you can speak to GitHub users and staff on the GitHub Community discussions for most issues, and you can contact GitHub Support to report account, security, and abuse issues.
To report account, security, and abuse issues, or to receive assisted support for a paid account, visit the GitHub Support portal. For more information, see Creating a support ticket.
You can contact GitHub Support in English.
You can translate English comments on a ticket into Spanish, Japanese, Portuguese (Brazil), Chinese (Simplified), French, or German. However, when responding to tickets, you should use English, unless your GitHub plan permits you to respond in Japanese. For more information, see