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Class: AWS.Connect

Inherits:
AWS.Service show all
Identifier:
connect
API Version:
2017-08-08
Defined in:
(unknown)

Overview

Constructs a service interface object. Each API operation is exposed as a function on service.

Service Description

Amazon Connect is a cloud-based contact center solution that you use to set up and manage a customer contact center and provide reliable customer engagement at any scale.

Amazon Connect provides metrics and real-time reporting that enable you to optimize contact routing. You can also resolve customer issues more efficiently by getting customers in touch with the appropriate agents.

There are limits to the number of Amazon Connect resources that you can create. There are also limits to the number of requests that you can make per second. For more information, see Amazon Connect Service Quotas in the Amazon Connect Administrator Guide.

You can connect programmatically to an Amazon Web Services service by using an endpoint. For a list of Amazon Connect endpoints, see Amazon Connect Endpoints.

Sending a Request Using Connect

var connect = new AWS.Connect();
connect.activateEvaluationForm(params, function (err, data) {
  if (err) console.log(err, err.stack); // an error occurred
  else     console.log(data);           // successful response
});

Locking the API Version

In order to ensure that the Connect object uses this specific API, you can construct the object by passing the apiVersion option to the constructor:

var connect = new AWS.Connect({apiVersion: '2017-08-08'});

You can also set the API version globally in AWS.config.apiVersions using the connect service identifier:

AWS.config.apiVersions = {
  connect: '2017-08-08',
  // other service API versions
};

var connect = new AWS.Connect();

Version:

  • 2017-08-08

Constructor Summary collapse

Property Summary collapse

Properties inherited from AWS.Service

apiVersions

Method Summary collapse